Code of Conduct

Thank you for trusting us as your pet's veterinary partner ! We understand that issue related to our pet's health can bring up strong emotions. As we work together to provide your buddy best care and treatment. Your cooperation will help up provide the best care for your pet and ensure that home visits go as smoothly as possible.

Be patient

• Our Veterinary Doctor see many pets each day and they try their best to arrive on each visit at schedules time. Please keep 30 minutes ( add 15 minutes for each additional pet ) for your Veterinary Doctor to examine your pet thoroughly.

• Kindly postpone any phone call, texts and other activities until after your appointment is completed.

Be respectful

• Treat your visiting Veterinary Doctor with same courtesy and respect as you would in a clinic.

• Abusive or threatening behavior towards any team member, including sexist, racist, or homophobic comments will not be tolerated.

• Please refrain from smoking during your in-home appointment. If you need to take a smoke break, please do so outside.

Be prepared

• Please have any necessary documents and medical information on hand during your appointment if they have not already been sent in advance.

• Make a list of your questions and concerns ahead of time and follow these tips to get your pet ready for our arrival.

Be honest

• Provide your veterinarian with honest and up-to-date information about your pet’s history, symptoms, and behavior.

• Be forward about difficult topics, as they could impact your pet’s health and well-being.

Be a responsible pet parent

• Make sure you understand and follow your veterinarian’s post-visit instructions.

• Administer all prescribed medications and treatments as directed.

• The health and well-being of your pet is a top priority for us, as is our care teams’ safety.

Our teams reserve the right to decline services in any environment that they determine to be unsafe and to terminate the appointment and/or continued medical care.

Not following veterinary advice, requesting medications or services inappropriately, or not following through with recommended appointments and treatments could result in the termination of our services.

Let’s work together to give your pet the care they deserve!