Shipping and Delivery Policy

At Petter, we are committed to providing timely and reliable delivery of veterinary products and services directly to your doorstep. Our Shipping and Delivery Policy outlines the procedures, timelines, and terms related to the delivery of products purchased through our website.

1. Shipping Policy

• Service Areas:

  • We currently offer home vet services within New Delhi and NCR Region. Please check our website or contact our customer service team to confirm if your location is within our delivery zone.

• Extra Fees:

  • Standard Charges: No extra home visit charges.

• Booking Processing:

  • We will try to process your booking ASAP. Once your booking has been processed, you will receive a confirmation email with your booking details.

2. Delivery Policy

• Booking Timing:

  • Standard Delivery: Bookinng will completed at the scheduled time.

• Delivery Notifications:

  • You will receive a notification via email or SMS before your booking. Our Veterinary doctor will also contact you before arriving at your location.

3. Unforseen Delays

• Weather and Unforeseen Delays:

  • While we strive to meet our timelines, delays may occur due to weather conditions, traffic, or other unforeseen circumstances. In such cases, we will notify you of the delay and work to complete your booking as soon as possible.

4. Tracking Your Booking

• Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order status on our website or through our delivery partner’s tracking system.

6. Delivery of Veterinary Services

• On-Time Arrival:

  • Our veterinary team strives to arrive at your home at the scheduled time. However, please allow a 15-minute window for any delays that may occur due to traffic or other unforeseen circumstances.

  • If there is any significant delay, our team will inform you and provide an updated ETA.

7. Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at support@petter.in . We are here to assist you with any issues related to your order or delivery.

Last Updated: 9 August 2024